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3x
faster inbound candidate processing and pipelining
83%
of interview decisions completed within 15 business days
90%
candidate satisfaction score
BILL builds AI-first, business-focused talent acquisition
Findem
|
Bill
Challenge
- Acquiring high-demand talent amid high application volumes and intense competition for niche skills.
- Improving candidate quality and screening precision while making inbound review faster and more consistent.
- Building visibility into external labor markets to shift TA from reactive fulfillment to strategic business partner.
Solution
- Implemented Findem to assess all inbound candidates against detailed success criteria — beyond keywords to factors like high-growth experience, leadership potential, and domain expertise.
- Activated warm sourcing channels through ATS rediscovery of silver medalists and former employees, supported by targeted CRM nurture.
- Used AI-driven market intelligence to equip recruiters for strategic conversations with hiring leaders.
Results
- Accelerated inbound processing and pipelining by 3x; interview decisions within 15 business days improved from 40% to 83%.
- Elevated candidate satisfaction from 74% to 90% and achieved an 86% open rate on newsletter campaigns.
- Increased hire quality, offer acceptance, and recruiter performance while repositioning TA as a strategic business partner.
"Traditional recruiting has completely evolved. The future of our profession will look very different — and that’s exciting."
- Daryl Escoto, Head of Talent Acquisition, BILL
BILL is an intelligent financial operations platform that helps growing businesses move, manage, and maximize their money. With more than 8 million network members and serving nearly 500,000 business customers, around 1% of U.S. gross domestic product flows through BILL every year.
Headquartered in San Jose, California, BILL was founded in 2006 as CashView and completed its initial public offering in 2019.
Meeting the demands of a dynamic, competitive talent market
As BILL expanded hiring across the business following the post-pandemic hiring boom, talent acquisition leaders recognized that outbound recruiting was evolving. Applicant volumes were high, competition for niche skill sets was intense, and a new recruiting playbook was needed.
“Everyone is going after the same candidates, and those individuals are still in very high demand,” said Daryl Escoto, BILL’s Head of Talent Acquisition. “Recruiting dynamics have changed, hiring has changed, and our recruiters need to become much more specialized in how they’re approaching, engaging, and discerning candidates.”
Escoto identified specific objectives for using AI: improve candidate quality at the top of the funnel, become more efficient in managing inbound candidates, and free recruiters to spend more time on high-value conversations and human interactions. To accomplish this, BILL’s TA team needed to better translate external labor market trends into the capabilities the business required.
AI made that fundamental shift possible. The opportunity wasn’t just to speed up individual recruiter productivity but to redesign the end-to-end recruiting workflow and redefine TA from a function focused on filling roles and meeting headcount plans into a strategic business partner. That means bringing market intelligence, talent insights, and workforce data into the decision-making process to help the business achieve its broader objectives.
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